Capitol Tours and Transport
Blog

Capitol Bus – Privacy Policy

Effective Date: 22 April 2025

At Capitol Bus, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us online, through our booking system, or in person.

1. Information We Collect

We may collect the following types of personal information:

  • Identity Information: Full name, nationality, gender, date of birth.
  • Contact Details: Phone number, email address.
  • Travel Information: Route, travel date, seat selection, special requests.
  • Payment Information: Cardholder name and masked payment details (processed securely through third-party providers).
  • Device and Usage Info: IP address, browser type, device ID (when using our website or app).

2. How We Use Your Information

We use your information to:

  • Process bookings and issue tickets.
  • Communicate travel updates or changes (e.g., schedule delays).
  • Provide customer support.
  • Improve our services and understand customer preferences.
  • Send you promotional offers or updates (only if you opt-in).

3. Sharing Your Information

We may share your data with:

  • Transport Operators: If you're booking through a partner or aggregator.
  • Payment Processors: For secure transaction handling.
  • Legal Authorities: If required by law, such as for immigration, safety, or fraud prevention.

We do not sell or rent your personal information to third parties.

4. Data Storage and Security

  • All data is stored securely using encrypted systems.
  • Payment details are processed via secure, PCI-compliant third-party payment gateways.
  • Access to your data is limited to authorized personnel only.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate data.
  • Ask us to delete your personal data (subject to legal and operational limitations).
  • Opt-out of marketing communications at any time.

To make any such request, please contact us at the email below.

6. Cookies and Website Tracking

Our website may use cookies and similar tracking tools to:

  • Improve user experience.
  • Analyze website traffic and usage.
  • Save your booking preferences.

You can adjust your browser settings to refuse cookies if you prefer.

7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.

8. Contact Us

For questions or concerns, please contact our customer service:
📞 Phone: 099773398
📧 Email: support@campitolbus.com.kh
📍 Address: #342, Street 231, Phnom Penh, Cambodia